Puffbox

Simon Dickson's gov-tech blog, active 2005-14. Because permalinks.

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  • 12 Sep 2007
    Uncategorised

    Lloyd Shepherd launches UK blog network

    Keep an eye on Messy Media, the new London-based publishing startup from Lloyd Shepherd (ex Yahoo, ex Guardian, and ex Yahoo again) and Andrew Levy (ex Yahoo), formally unveiled yesterday on Lloyd’s blog. I met up with Lloyd to talk about this a while back, and he’s got some exciting plans for it all.

    It’s a simple premise, and indeed, it isn’t a particularly unique premise: decent journalism done through the medium of blogging. Nick Denton has done it with Gawker; closer to home, Shiny Media have been doing it for almost three years (starting off with little more than a bunch of Typepad accounts!). And of course, in the meantime, proper journalism has started to get its head around blogging.

    But Lloyd clearly has some strong ideas about editorial, and his passion is infective. ‘We believe there’s a clear opportunity in Britain,’ he declares, ‘to use the blogging format to do proper journalism – to entertain and inform. Proper design, professional editorial development and a serious commercial proposition are all part of that.’ Bring it on.

  • 11 Sep 2007
    e-government

    Translating into Civil Servant

    I’m working up a proposal to do something truly radical with a Whitehall website. Given the impossibly tight timescale, the only approach is to adapt some existing (open source) software… and inevitably, my first thought is WordPress. But hang on… WordPress is all about blogs, and its interface uses words like ‘blog’, ‘post’, ‘comment’, ‘trackback’. These are scary, unknown terms to those who have never dabbled; and they’re enough to put many a public sector person into an early grave.

    Then it strikes me. There is one way we could replace all the scary jargon with something a bit more Civil Servant friendly: create a foreign language translation from English to Civil Servant. WordPress has the necessary functionality, and the tools are free. It isn’t a trivial task, with literally hundreds of system messages to review and potentially ‘translate’, but I’m certainly considering it.

  • 10 Sep 2007
    e-government

    Govt press offices just don't get RSS

    Ever wondered why there are so few RSS feeds around Whitehall? I discovered today that several major departments have actually been offered the option of having RSS feeds, but have so far declined.

    GNN is the Government News Network – a rather grand title for the relatively small centralised team, based at COI, which sends out press releases on behalf of most government press offices. They also have an online service, whereby they will provide an ‘online press office’, rather than individual departments having a ‘news’ area on their own website. The term ‘white label’ is used, although since there’s a huge GNN logo on each page, I’d say ‘cobranded’ was more appropriate. Some examples: DH, MOD, DBERR, DFT.

    As an additional service, GNN will also create an RSS feed. But so far, as I understand it, none of their clients have chosen to pay the (nominal) extra fee for this. Surprisingly, I’m told none of them have seen any value in having it. I can only assume this is because they haven’t actually tried using RSS themselves. Maybe if someone told them they could have instant alerts as soon as the BBC website published a story which mentioned any of their ministers, it might be a different story.

  • 6 Sep 2007
    e-government

    My new NHS microsite (ssh, it's a blog)

    Time to unveil my latest project. Professor Sir Ara (now Lord) Darzi, one of the country’s leading surgeons, was one of Gordon Brown’s ‘government of all the talents’ appointments: he’s been charged with drawing up a vision for the future of the NHS. Yes, it’s another wide-ranging consultation / review process. But to the Department of Health’s great credit, they are very serious about it being driven by NHS staff, and they’re using all the modern tools of engagement to make it a reality.

    So over the last couple of weeks, I’ve been building a new web/microsite for them – Our NHS, Our Future. It will be a hub for news about the review’s progress, along with access to supporting documentation and all that. And although you won’t find the word anywhere, it’s being driven by a blogging engine (specifically, Typepad). I’m encouraging the Review Team to keep a steady supply of content going, ideally an item every day if there’s something worth saying. Comment functionality is ready to go, although it’ll take them some time to get up enough confidence to say ‘OK’.

    It had to be visually close to the very 2.0-y new NHS site, whilst adhering wherever possible to the old-school NHS web guidelines: not always easy. It had to work in IE6, IE7, Firefox and Safari, and after much anguish, it does – better than the main NHS site. I couldn’t do anything that would be too demanding on the Review Team, as resources are tight and experience limited. There are a few rough edges, including a CSS issue with IE7 which I just can’t fix. And although I’m well pleased with a few visual aspects, like the zebra-striped lists, it would probably benefit from a ‘proper’ designer’s input.

    Commissioned, designed, built and launched in under three weeks, and for a ridiculously low cost. I’m delighted to have it as proof that you can do a surprisingly good job of content management with a cheap blogging tool, if you work with it rather than against it. Look out for more web-based innovation from the Review Team in due course, some of it pretty ambitious from what I’m hearing.

  • 5 Sep 2007
    Uncategorised

    Telegraph TV news: all the bits we don't want

    There’s no stopping the Telegraph’s eagerness for new media. An insider tells the Guardian that the ‘strategic differences’ which led to yesterday’s departure of Sunday Telegraph editor Patience Wheatcroft came down to her ‘failure to embrace the internet’. Meanwhile, the paper has launched the ITN-powered Telegraph TV service announced back in July (PDF).

    The formula behind Telegraph TV is pretty simple. ‘TV NEWS N0W’ (their zero, not mine) is a sequence of the nine top stories, each 40-50 seconds long. The first half is a classic ‘mystery voice’ news package, much like Sky News Active. Then there’s a flash, and the second half is a Telegraph hack providing an in-house ‘talking head’. Pause while the next item buffers, and the cycle continues.

    I don’t want to judge it harshly based on one day’s stories alone: there’s nothing very picture-friendly among the nine items as I write this. But let’s be harsh. The two most unsatisfactory bits of the typical TV news package are the talking-head soundbite, and the anonymous, timeless library footage. And what I’m seeing is a news service which consists primarily of…

    Elsewhere in the video channel, they have 5-10 minute mini-programmes which seem to fit the online world much better. Chats in the newsroom or in relevant locations, with the star columnist or expert reporter offering some more considered insight; some edited, some not; a bit rough round the edges, but all the more natural for it. A better fit with the brand, and more natural territory for what remains primarily an operation driven by the print product and the daily print deadline. I know where I’d focus my efforts.

  • 5 Sep 2007
    Uncategorised

    The death of cutesy copywriting

    I’m inclined to agree with Jakob Nielsen’s latest column, which puts another nail in the coffin of cutesy copywriting. The US Census Bureau has a big, javascript-driven Population Clock at the top of its homepage. It shows a current estimate of the US population in 18pt bold red digits. It even moves, for goodness sake. Yet a staggering 86% of users missed it. Or rather, they tended to see it, but didn’t look at it. Nielsen’s recommendation in this case: avoid ‘made-up terms or branded descriptions’. If it’s the current population of the US, label it ‘current population of the US’.

  • 5 Sep 2007
    Uncategorised

    Part techie, part marketer

    Steve Rubel says ‘a new kind of career is emerging: enter the Geek Marketer’. I’m never too keen about the ‘geek’ part, but I think I am one. And frankly Steve, it’s hardly new: I’ve been doing it for most of the last twelve years.

  • 4 Sep 2007
    Uncategorised

    Andrew Keen wants to be the web's Simon Cowell

    Matthew Taylor set it up as real scrap, but tonight’s RSA lecture by controversial author Andrew Keen and conservative blogging figurehead Tim Montgomerie was nothing of the sort. I had hoped to have my views challenged by Andrew, and to get an insight into Tim’s leading-edge thinking. In the end, I didn’t get either, and I left frustrated.

    Looking back at my notes, I see a succession of points made by Keen, which are hard to argue with. People increasingly believe that they have a right to free ‘content’. But if the only people making any money from ‘content’ are the advertising platforms, who’s going to invest in producing the extra-high quality stuff? If the only people willing or able to do so are advertisers, where does that leave us?

    If his argument were purely based on the problems facing the entertainment business’s business model, I don’t think there would be an argument – visit your local Fopp for details. But tonight at least, the other half of his argument – the assault on ‘the amateur’ – wasn’t so well formed. He mentioned YouTube numerous times, and I can think of numerous reasons why you might point the finger at Google/YouTube: failure to tackle nefarious SEO tactics, failure to weed out copyrighted video material. But Keen didn’t follow through.

    His pitch wasn’t helped by his embarrassing and frankly unforgivable failure to play a video clip as part of his presentation, which clearly put him off his stride. Tim Montgomerie was hastily called forward to offer a counterpoint, when the original point wasn’t especially clear, and inevitably his response fell disappointingly flat.

    Keen wore plain black, he spoke with a languid Brit-in-California tone, and he was on a mission to tell people that most of us are talentless. Remind you of anyone? Once the thought entered my mind, I couldn’t escape it. He was trying to be the Simon Cowell of new media. He had words of praise for those who had a gift, and the training to perfect it. For those with neither, the words were inevitably harsh.

    And as Cowell has done in the past (but doesn’t do so much now), he went out of his way to cultivate the Mr Nasty image. On several occasions, he became unnecessarily aggressive in answering questions: when the MD of Encyclopedia Britannica asked a question from the floor, Keen was close to exploding, despite the fact that Mr Britannica was basically agreeing with him.

    But isn’t that the point? As in the music world, as in reality TV, so on the web. ‘The X-Factor’ encapsulates the problem, and proves it isn’t inherently the internet’s fault. So many people showing up saying yes, they are definitely good enough to win. Then opening their mouths, and sounding like a cat in agony. And it’s over to Cowell and co to break the awful truth to them.

    Andrew Keen is not the antichrist, nor is he a Nazi – an accusation which clearly hurt him. He believes some are more able than others, which is a statement of fact. And in the final moments, he admitted that the blogosphere was a ‘great supplement’ to the newspapers we rely on, and that he was optimistic in the long term. But lest we forget, he has his own business model: he has a book to sell.

    Quick update: interesting… I’m not the first person to make the connection with Cowell, not even today.

  • 4 Sep 2007
    Uncategorised

    Live webchats: rarely chatty, rarely live

    Despite being personally responsible for the big news story to come out of David Miliband’s trip to No10 yesterday, I’ve never really been a big fan of ‘live webchats’. There’s an undeniable buzz at realising that your question held the attention of Mr or Mrs Celebrity, if only for a few brief moments. And I have fond recollections of the first live (telnet) chat I ever took part in, back in 1995 I think, during which I asked Sex Pistols svengali Malcolm MacLaren if he thought Britain was obsessed with its past (and he did). But there’s a problem.

    I don’t often think you get more by watching the responses being typed live, compared to reading the transcript later. So how do you make it an exciting live event? A couple of quick ideas… Webcam-style imagery, either stills or video. If the celebrity is there, let’s see him/her. Or how about taking a lead from Digg, and allowing the users to drive the selection of the next question?

    Disappointingly, I doubt either will ever happen. In reality, the celebs want to control what they’re asked. And for many, perhaps a majority, there will be an intermediary typing the answers – and quite probably giving the answers too. The truth is, a live webchat is generally neither truly a chat, nor truly live. (Although for what it’s worth, I hear Miliband is a notable exception on both counts.)

  • 4 Sep 2007
    Uncategorised

    We need a televised debate at Election 2011/2

    It’s absolutely no surprise to me, that Gordon Brown should rule out a televised debate with David Cameron. We’ll never get this if it’s decided on an election-by-election basis. The ‘front runner’, with too much to lose, will never agree to it; the ‘runner up’, with everything to gain, will always push for it.

    So here’s my solution. Agree not to have one this time, but commit your party – no matter who is leader – to have one at the following election. It’s too far away for anyone to know what the state of the parties will be, or indeed who their leaders will be; so it puts their commitment to democratic expression alone to the test. And as for any claim that it would make UK politics into a so-called ‘beauty contest’… what do you think it is now?!

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