e-government – Page 38

5 Apr 2008

e-government

blogging, civilservice, downingstreet, liveblog, progressivegovernance

How to live-blog a summit

I think we got away with it. The remit for the week had been pretty straightforward: design, install, build, populate, edit and operate a website for the Progressive Governance Summit of 20-ish world leaders. So yeah, I’ve been busy.

It became an exercise in ‘web 2.0’ – open source tools, free online services, RSS feeds, and a willingness to experiment. Arguably, that’s really the only way it could have worked. And the fact that it did work says as much about the culture change brought about by the new technology, as it does about my own (questionable) skills.

On the day itself, I concentrated my efforts on the ‘live video blog’: streaming video broadcast from inside the summit itself, with my live commentary alongside. To my mind, the former is probably more important than the latter. You could see the heads of government talking (relatively) informally, even arguing once or twice, and got a feel for their individual personalities and sincere beliefs.

But this is a blog, so let’s talk blog. There wasn’t really a plan for the ‘live blog’, and the approach changed as the morning went on. It started as a straightforward ‘this is Gordon Brown, prime minister of the UK’, with any good soundbites that caught my ear (and which I had time to transcribe correctly). But as the comments came in from ‘viewers’, it became increasingly interactive. And not just through me as host. Let me give you three examples of the social dimension.

We got a message from one viewer (blogger Ellee Seymour as it happens), complaining of sound problems. I wasn’t having issues, but I asked the audience. A stream of responses came back: no, not me, fine here, etc etc. Ellee turned it off and on again (or something), and lo, her problem was solved. The audience was providing its own tech support.

Then somebody – Oli Barrett? – spontaneously started sending URLs relevant to some of the points made in discussions. Context-sensitive links, popping up in the middle of conversation… effectively making a reality of Google’s April Fool gag earlier in the week. Way to go, Oli. 🙂

And none of this would have been practical without the CoverItLive tool. Now I confess, I’d never heard of it until Wednesday night, when Paul Bradshaw left a comment on this here blog. But it was perfect: a single console for live commentary, private messages, moderation of user contributions, and (phew!) a toilet break facility, although they didn’t call it that. (They should.) It was a dream to use… and it was free of charge. I almost feel guilty.So what, you may ask. The dozens of people who watched the video, and followed the blog, probably learned a few things, and saw a side of global democracy that they’d never seen before. We had a few laughs, the majority from the comments we didn’t feel able to allow through moderation. (FYI, very few comments failed moderation… and I suspect the contributors generally knew it was coming.)

But most importantly, we proved it can be done – even with zero preparation, zero prior experience of the technology, and two administrators who (frankly) didn’t know much about the subject matter. People were able to share their thoughts, with us and with each other. Maybe it wasn’t like being there, but it was like being next door.

The precedent is hereby set. Next time, we’ll do better. We need a host who really knows the subject matter (and can type really fast). We need to get the admin console operating on several machines, and delegate the various tasks. We need to bring more coffee. And we need a way to get the chat into the meeting itself – to the conference table somehow, or into the ‘press conference’ after.

All the while, our valiant photographer at the venue was pumping photos into the Downing Street Flickr account, which were then fed back into the summit website. The executive summaries of the various expert papers were opened for comments. And my colleague was sending out the odd Twitter flash.

By the summit’s conclusion, we were both tired and hungry. But every comms channel earned at least one holler of ‘bloody hell! this is fantastic!’… which, for anyone without Whitehall experience, is not common.

I’m grateful to the No10 team for letting me play with their summit. I hope we proved a few points, and learned a few lessons, which can help inform Downing Street’s future online work. Stay tuned. 😉
4 Apr 2008

company, e-government

progressivegovernance, puffbox

Summit microsite ready (phew)

It’s been a bit of a bumpy ride, as you may have picked up from stories on other blogs, but we’ve finally got the Progressive Governance summit microsite ready for the start of proceedings tomorrow morning. The discussion papers are up, the comment facility is switched on, the live streams are configured and ready. And my alarm is set for 5am. 😕

I’m not sure if I’m excited or nervous at the prospect of the ‘live blog’. I’ve done similar things in equally high profile situations, running the live text commentary for a couple of Mr Brown’s Budgets whilst working at Sky News (1998, I think – wow, ten years ago)… but I’m effectively appointing myself the Prime Minister’s Online Spokesman for the day, which is kind of nuts now I think about it. And very trusting of them.

It’s bound to attract more than its fair share of malicious and frivolous participants. But it’s a first, certainly in UK government, and almost certainly globally (unless you know better?); and it’s another innovation to add to the list. I’m particularly looking forward to using the CoverItLive tool. Full report to follow, naturally.
4 Apr 2008

e-government

crowncopyright, datasharing, freedata, powerofinformation, tradingfunds

Govt report backs 'free' data

I wasn’t especially nice about the interim progress report on Power of Information Review, in that I didn’t see much specific progress being reported. So it came as a bit of a shock to discover, courtesy of the Open Rights Group, that there’s actually something really significant in it.

The interim report announced that:

HM Treasury and the Department for Business, Enterprise and Regulatory Reform (BERR) commissioned Cambridge University to undertake a study into the different models for charging for and defining public sector information. This is has (sic) been publicly released [External website].

I know, I know… that’s quite some call to action. You’re all simply dying to click on that link. But if you did, you’d eventually find your way to this report by three Cambridge University academics, published in late February, which concluded:

It was found that, in most cases, a marginal cost regime would be welfare improving – that is, the benefits to society of moving to a marginal cost regime outweighed the costs.

For registration based trading funds (DVLA, Companies House and the Land Registry) it likely (sic) that this change in charging policy could be made without the need for government to provide additional funds as any shortfall could be made up from the registration side of their activities.

For the other trading funds some direct assistance, beyond that already provided, would be required. In the case of the UKHO and the Met Office the sums involved would be limited (around £1m) but in the case of Ordnance Survey would be substantially larger (though the benefits in this case would be commensurably bigger).

One added benefit of adopting the marginal cost pricing scheme suggested by the analysis is that it would immediately address the competition concerns raised by the OFT as, a fortiori, outside organizations would now have access to ‘unrefined’ (‘upstream’) data on the same terms as the trading fund itself.

I’m no expert on all this stuff, but I know enough to recognise there are potentially staggering implications in this. And it’s surely useful ammunition for efforts like Free Our Bills.
3 Apr 2008

e-government, politics

civilservice, davidcameron, innovation, opensource, progressivegovernance

Innovation, innovation, innovation

Over at the Telegraph, Mick Fealty rightly reflects on the ‘fascinating confluence of ideas cascading into the body politic at the moment’, with both right and left suddenly making an issue of innovation, open source, and all that good stuff. The latest contribution was David Cameron’s speech at NESTA this morning:

Indeed, the odd thing about the Government’s innovation policy is how un-innovative it is. More spending, more state control, more reliance on the levers of bureaucratic intervention. The chapter on public sector innovation in Government’s “science innovation” document, has this as its centrepiece: the proposal to create a “Whitehall Hub for Innovation”. Something about that doesn’t ring true. Whitehall and innovation don’t go together, for the simple reason that innovation is the product of many heads not a few, and free thinking not state control.

We accept that innovation requires a culture of risk-taking, of trial and error, of flexibility in thinking and often of collaborative effort. So I have also asked Adam Afriyie to identify ways a Conservative government could tackle the corrosive sense of risk-aversion which holds back innovation within our society.

To be fair, it’s been an uplifting week in terms of online innovation, across the political divide(s). The sudden rush into Twitter – by No10, and (apparently) by both major parties – isn’t a big deal in terms of audience numbers, but it’s certainly symbolic: a recognition that there’s clearly something interesting going on, and a readiness to just get stuck in.

I’m hoping that the weekend’s Progressive Governance summit microsite, which I’m constructing on No10’s behalf, can take that momentum forward. We’re throwing as many 2.0 tricks into the mix as we can: some will undoubtedly work better than others. (And yes, as Guido helpfully notes, we’re cutting it fine. We know.)

But the value of the social connections fostered by blogs and Twitter is already revealing itself. Last night I talked about my search for a live blogging / chat solution. Paul Bradshaw suggested CoverItLive, a service I hadn’t seen before. I played around with it, and it looked great. But I wanted to see what others thought – so I threw out a plea for assistance on Twitter. Within a couple of minutes, I had two friends in the ‘chatroom’ with me, giving the product a proper test. It passed – and it’s looking like we’re going to use it on Saturday morning to ‘live blog’ the summit’s proceedings. This stuff works.
2 Apr 2008

company, e-government

downingstreet, progressivegovernance, puffbox, twitter, wordpress

No10's new microsite by Puffbox

Fresh from its success with Twitter, 10 Downing Street is preparing for a weekend of social media experimentation, in association with Puffbox.

This Saturday, Gordon Brown is hosting a gathering of around 20 left-leaning world leaders under the banner of Progressive Governance, to discuss globalisation, climate change, development and international institutional reform. (It got a brief mention in yesterday’s monthly press conference, but you’d be forgiven for missing it.) With the renewed appetite for online experimentation at Number 10, I was asked to put together a microsite for the event – running on WordPress, and incorporating a few ‘web 2.0’ tools and tricks.

The site went live late this afternoon – sort of. There’s very little to see so far: the supporting materials, and our ideas of what to do with them, are still coming together. In fact, I fully expect to be coding up new templates and functions live on the day. I know rapid development has become a bit of a Puffbox trademark, but we’ve never cut it quite this fine before. 🙂

The centrepiece will be a live video stream of the proceedings, with a text commentary / discussion thread alongside. You could call it ‘live tweeting’, but we’re probably not going to use Twitter (tbc though). We’ll be posting the conference’s discussion papers for online viewing, with the opportunity for you to post your comments alongside. We’re hoping to get photos beamed into the site from the conference venue, via Downing Street’s new Flickr account; their well-established YouTube channel may also come into play. As may anything else which crosses my mind in the meantime.

It’s an ideal opportunity for innovation: a one-off, relatively low-profile event, not exactly on the scale of a G8, but still significant enough to be taken seriously. The ludicrously tight timeframe is forcing us to make rapid, almost instinctive decisions: in my book, that’s a good thing.

If you’re interested to see what we make of it, believe me – so am I. It all happens on Saturday morning, with the live proceedings due to wind up in the early afternoon. With Arsenal-Liverpool Round Two kicking off at 12.45pm, I’m relying on my fellow Gooner, David Miliband to ensure things stay on schedule.
1 Apr 2008

e-government

downingstreet, powerofinformation, tomsteinberg, tomwatson

Minister wants more social media

Tom Watson publishes (what looks like) a speech announcing the formation of a Power Of Information Taskforce, to be chaired by former LibDem MP Richard Allan (now senior manager of UK&I government affairs at Cisco), taking forward the Power Of Information report by Ed Mayo and Tom Steinberg.

An interim Progress Report on Power was published yesterday… but frankly, there’s nothing especially substantial to report. Plenty of talk about pilots and guidelines, though. I’m keen to see what Jeremy Gould makes of the report’s claim that ‘the government supported a Barcamp initiated by the Ministry of Justice.’ And I’m not sure I’d get too excited about an OPSI discussion forum with ‘over 70 messages’ in it.

This contrasts so sharply with the moves made by Downing Street last week, throwing themselves at the mercy of the Twitterverse – and winning quite a few friends by doing so. No need for lengthy stakeholder consultation, or strategy papers. It was clearly a good idea; so they just did it. (And believe me, No10 aren’t finished yet, not by a long shot. More on that later this week.)

The two most interesting lines in Tom’s speech are, I’d say, the ‘draft guidance on how public servants can use social media’ being put to the Taskforce ‘later this week’ (confirming a rumour I’d heard from elsewhere); and his call for:

more use of techniques commonplace now in the wider world, internal blogs, wikis, discussion forums, shared workspaces, all still quite rare within the machine.

Yes folks, the Minister actively wants you to use blogs and wikis. Your business case just wrote itself.
31 Mar 2008

e-government

davidmiliband, foreignoffice, morello, rss

New Foreign Office website

A year after spending £1.47m on the Morello content management system, the new Foreign Office website went live this morning. Having spent five great years there, the FCO is naturally dear to my heart; but with David Miliband at the helm, its online activity takes on added significance. So how’s the new site looking?

It’s unquestionably better looking than its (frankly quite ugly) predecessor. The consistent, colour-coded header area works well, and navigation into the site’s depths is handled well. Personally I’m not sure about the homepage, whose four evenly-sized columns don’t direct the eye particularly efficiently; and I’m not sure about the balance between white space and solid copywriting at deeper levels. But if the question is ‘does it succeed functionally?’, the answer is yes.

However, with Miliband in charge, and with its track record of innovation, we expect more from the FCO. I’m looking for examples of groundbreaking content, function or presentation – and so far, I haven’t found many. The use of a layered Google Map is nice, to show worldwide FCO activity; and I suppose we should welcome the introduction of a first RSS feed on the main site (although it doesn’t currently work). The blogging site gets a facelift, but it’s suffering some especially nasty teething troubles, as I write. There are occasional references to their YouTube and Flickr presences, but I’d have hoped to see them integrated more deeply.

I’m a little disappointed that some obvious enhancements haven’t made an early appearance. The lack of RSS feeds is a particular shame: a single news feed really isn’t sufficient. The Travel Advice section is surely a prime candidate for RSS: shouldn’t FCO be going out of its way to feed advisory notices out to travel websites? I’m surprised there isn’t at least a general ‘don’t go there‘ feed; I’d also have hoped to see individual country feeds, which should probably also incorporate more general news content.

So overall, I’m underwhelmed. We need departments to push the boundaries, and few departments will have an easier ride from their Secretary of State than FCO. But maybe this is the prudent approach: migrate the basic stuff at the beginning, then start to push the platform harder in due course. We’ll have to wait and see.
28 Mar 2008

e-government, politics, technology

barackobama, downingstreet, hillaryclinton, twitter

Twitter etiquette for corporates

It’s been amazing to watch news of Downing Street’s new Twitter account spreading round the planet. Reaction on blogs and Twitter itself has been a combination of ‘awesome!’, ‘boring!’ and ‘validates Twitter as a proper comms channel’.

But it poses an interesting question. Should a corporate channel like /downingstreet be following other people, or is it purely a one-way service? So far, I can’t decide.

Let’s be realistic: Gordon Brown doesn’t want to know what your cat had for breakfast, and deep down, you all know that. But it’s the done thing on Twitter: everyone follows everyone else. It might make people feel loved, if they see their picture embedded into the No10 page’s sidebar. It doesn’t take much effort to add people, and hey – nobody’s forcing you to read it.

Looking at it coldly then, I can’t help feeling it’s a pointless token gesture. But – and it’s a big ‘but’ – look at what’s happening across the Atlantic. Barack Obama has 19,000 followers and almost the same number of ‘following’ – each of whom gets to see their picture on his profile. Hillary Clinton takes the ‘follow no-one’ approach, and has a mere 2,400 followers. And which campaign gets plaudits for its voter engagement?

Maybe that’s the point. Twitter represents a pretty deep level of ‘buy in’ to a person or a thing, much deeper than a blog subscription or email signup. You’re asking to know the minutiae on a real-time basis. By definition, it’s a more personal, touchy-feely environment. Maybe it’s the touchy-feely criteria which should matter most.

What do the rest of you think?
27 Mar 2008

e-government

downingstreet, rss, twitter, twitterfeed

No10 now on Twitter

There isn’t much to see there yet, but 10 Downing Street has just opened an official Twitter account. Like a lot of corporate presences, it’s based – in these initial stages at least – on their existing RSS output, and the free Twitterfeed web service. But I had a very interesting chat this afternoon with No10’s new head of digital… and he’s eagerly exploring what they might do next.

Just as interesting: I think I ‘broke the story’ when I mentioned it to my own (relatively) select band of Twitter contacts. I was subscriber no3. Two hours later, we’re up to 23. Word travels fast.
25 Mar 2008

e-government

api, datastandards, freeourbills, mysociety, parliament

Stop what you're doing and sign up

I’m not sure I need to waste my time explaining why you need to go to TheyWorkForYou and sign up to MySociety’s campaign to Free Our Bills – or rather, to have Parliamentary data marked up in mashup-friendly XML. Just compare ‘proper’ Hansard to TheyWorkForYou, and imagine the same process being done on all Parliamentary paperwork.

You may or may not be interested in the intricacies of XML parsing, or even in the uglier workings of the Houses of Parliament. But the fact is, TheyWorkForYou has become a living case study for what we want from e-government. It’s the best-practice example everyone quotes. And if they can persuade/force Parliament to work with them, it sets a valuable precedent for everyone else.

Quick update: Tom Steinberg has been in touch to say it’s not a petition, it’s ‘an action list, proper online campaign style’. Duly noted.

And when you’re done there… log into Facebook (come on, you remember) and join the campaign to allow clips of Parliament on YouTube. Useful in itself, but helpful to MPs who want to show their constituents what they’re up to. My thanks to Lynne Featherstone for the tipoff.