Puffbox – Page 44 – Simon Dickson's gov-tech blog, active 2005-14. Because permalinks.

6 Jan 2009

e-government, technology

barcampukgovweb, consultation, UKGovcamp09, wordpress

What should I say at Barcamp?
Back from the Christmas break, and thoughts are turning to the second annual UK Government Barcamp at the end of the month. I’m told the venue is about to be confirmed; and already we’re seeing people concerned at not being able to get a ticket, despite the fact ‘tickets’ haven’t yet been released. Regardless, it’s probably a good time to start thinking about what I’m going to talk about.

I guess people are expecting a session from me on WordPress, and what I’ve been doing with it lately. But I did a fairly generic session on the same subject last year, so I’m trying to think of a new angle on it. And anyway, the amount of times WordPress comes up in conversation these days, with government colleagues and others, maybe people know enough about it now. Or maybe that’s just the conversations I tend to have.

So, dear readers, over to you. Is there anything you’d like me to talk about? I can demo the new v2.7 interface, which many people won’t yet have seen. I can do a walkthrough of any (or all) my recent work, if that’s helpful – be it technically or editorially focussed. Maybe something about use of WordPress in the longer term: upgrading, hosting, extending. Or if people would value a ‘from the very basics’ session, I’m happy to oblige. Let me know in the comments, or contact me directly.

And if I may, I’d like to throw out a few ideas for sessions I’d like to attend myself.
- I want someone to lead a discussion about consultations, on a really fundamental level. Off the top of my head: we’ve had Harry M’s efforts to make consultations more visible; and Steph‘s experimental work at DIUS – has either initiative had a demonstrably positive effect, either qualitatively or quantitatively?
- What about the explosion of government content on YouTube? Does anyone have any tips, tricks or even metrics to share? What tools are people using to shoot and edit the footage, and what are they doing to ensure it gets seen?
- And I want to know about the various attempts to ‘engage the unengaged’ internally… specifically press offices. I know of at least two explicit initiatives to get press officers onboard; what’s happened with them? Are the dashboards and/or ‘saved searches’ helping?
I’m also planning to use the Barcamp as an excuse to redesign puffbox.com, subject to other commitments in the next few weeks. The work-in-progress design is, let’s say, quite dramatic; everything more or less in the same place, but very different ‘screen furniture’. You have been warned.
5 Jan 2009

technology

delivery, iphone, ipod, rss, startups, video, wii, wordpress

Web 2.0 is just so 2008
I’ve never been one for New Year’s resolutions or predictions; I’ll leave those to other people.

Suffice to say, I’m increasingly of the opinion that web 2.0, as a phase in the web’s development, is over. I’m using almost exactly the same tools now that I was this time last year. It’s ages since any new technology (in and of itself) blew me away. And I’m very close to unsubscribing from TechCrunch, the trade journal of web 2.0. I just can’t think of the last thing I read in it which really excited me.

So here we are. It really feels like we have our winners in most of the ‘web 2.0’ categories: WordPress, Facebook, Flickr, YouTube, Twitter, Basecamp, Google in various guises. And it feels like we have all the tools we need, most of them free of charge, to make things happen. Let 2009 be the year where we really start to make use of them.

What excites me?
- Optimised presentation on mobile devices, specifically the iPod Touch / iPhone (for now)… and as I’ve mentioned before, on games consoles like the Wii. By September last year, there were 3.6m Wiis in UK hands; and it’s been another big Christmas for Wiis. That’s a lot of internet-ready devices in a lot of UK living rooms.
- High definition video. We’re starting to see HD camcorders coming in at affordable prices, and YouTube is starting to deliver very high quality versions of uploaded clips. The quality is at least as good as TV, and sometimes I’d say better. I particularly like the look of the Canon SX1 (stills) camera – digital SLR functionality in a consumer product, with the ability to shoot HD video to SD card. £400’s a lot of money, but I’m still tempted.
- RSS. No, seriously. As an industry, we seem to have given up on mass consumer adoption. Instead, attention seems to be heading into how we can use it to create new sites in their own right, like Steph’s digitalgovuk catalogue or my own OnePolitics; or connect sites seamlessly across different CMSes. I’m even planning to build one site whose homepage will be powered primarily by its own RSS feed (too boring to explain). We need it more than ever, and it still isn’t letting us down.
- JQuery. I’ve always resisted learning Javascript; it felt like too much of a step towards becoming a full-time developer. But JQuery makes it so ridiculously easy, it’s a crime not to use it. So far, most of my work with it has been invisible, behind-the-scenes stuff. But I’m looking for excuses to go JQuery-crazy.
- WordPress. Or more accurately, me using WordPress. I’m thinking up more and more clever ways to use it, and it’s almost a case of finding projects where I can squeeze in my new ideas – with or without the client knowing. 🙂 More details as things emerge, naturally.
- Cost-cutting. Having too much money is almost as bad as not having enough. It’s a magnificent opportunity for open source generally, and for people like myself (forgive me) who can whip up impressive solutions with it. The business cases for buying Big Ugly CMSes and hiring Big Ugly Consultancies will need to be very, very good.
- But most of all… good, substantial material going online. We’ve done enough trials and experiments to see what works and what doesn’t. Specifically, we’ve got enough examples to show that it won’t work unless you really make an effort. So let’s hope the ascent of Obama, and the prospect (however slim) of a UK general election inspire politicians in government and outside to really get stuck in.
We have all the tools we need, and it’s even easier than before. Let’s start delivering.

PS: Coincidentally – and yes, not a little ironically given the above – TechCrunch has today posted its list of ‘products I can’t live without‘. Most notable, to my half-awake eye, is the similarity with last year, and the gradual pruning of the more obscure names in favour of the Old Favourites. (Slightly surprised to see FriendFeed making the 2009 list, by the way.)
4 Jan 2009

e-government

branding, change4life, health

Change 4 Life: govt's flexible brand

You’ll be seeing a lot of the Change 4 Life brand, and the associated bright Morph-esque characters whose aim in life is to tackle the growing problem of obesity. But whatever you do, don’t call it a government campaign, though – it’s a ‘society-wide movement’. Which essentially means, it’ll be everywhere: online and offline.

I’m almost becoming blasé about seeing government accounts on Flickr and YouTube. But they’ve done it particularly well, with the YouTube videos obviously kept short, and the Flickr photos being more than just ‘Minister shaking hands with‘ (although it’s a shame they’re ‘All rights reserved’).

The defining characteristic of this campaign – sorry, movement – will be ubiquity, through brand extension. DH is offering the full range of design assets for download from its website; and ‘services or products provided or commissioned by the NHS or local authorities’ are being encouraged to use the Change4Life name, logo and sub-brands. They’re also being encouraged to think up their own sub-brands; and whilst it isn’t permitted to just add ‘4 Life’ on the end of an organisation name, the design guidelines imply an open approach. A good few household names are signed up as members of the ‘business 4 Life coalition’ – although that in itself has attracted some criticism already.

Not for the first time, the campaign’s online call to action is to do a search; on the ads I’ve seen so far, no actual URL is quoted. It’s a risky strategy, but I guess there’s evidence to show that it worked OK on previous campaigns (?).

The website is a subdirectory of nhs.uk, but there’s no hint of NHS branding – in fact, no mention of government at all, other than a Crown copyright reference in the footer. There are reasonable attempts at interactivity. I like the postcode search listing all sorts of active activities near you, with a Microsoft Virtual Earth map, and a link into Transport Direct for directions. But the function to create your own character is a bit of a mess: choose a colour, height, and one of half a dozen poses… hardly much in the way of customisation… then, as far as I can tell, nothing. My customised Morph has yet to make his promised return to greet me.

The main objective of the site, at first glance, is to make me sign up for an information pack. Nothing inherently wrong with that, of course… but it could have been so much more. A personal diet/weight tracker, maybe. Some kind of ‘introduce me to a local sports club’ function. Even some kind of blogging / discussion forum thing. But as it stands, I don’t see any reason for me ever to return for a second visit.

Mind you, if the objective is to get me to go outside and run around, maybe that’s deliberate.
31 Dec 2008

e-government

jeremygould, rationalisation

Mandarin blasts UK gov web failure

A top Whitehall civil servant has sensationally quit in protest at government’s failure to take the web seriously. Well, I’m sure someone’s going to write it up like that, so it might as well be me. 🙂

It hasn’t exactly been top secret, but ‘Whitehall Webby’ blogger Jeremy Gould has now formally announced his departure from the civil service. He’s quitting his role as head of internet communication at the Ministry of Justice, to join us on the outside as a government-specialist consultant. The post on his blog is clearly from the heart; and even though it’s no surprise to hear how he feels, I must admit I’m still a bit surprised to see it expressed so directly. And it’s curious to see someone express precisely the same feelings I had when I went solo myself.

It’s the right thing to do – for Jeremy himself, and on balance, believe it or not, for the greater good too. Good people need to be given good things to do; and particularly post-Web Rationalisation, individual departments rarely have enough substantial projects to make it worth keeping such good people permanently on the books. The System needs people like Jeremy (and myself) to circulate around, wherever and whenever we’re needed. (A point made by Nick Booth earlier this week… although I’m wondering, don’t us ‘mercenaries’ count too?) And in doing so, we see the ever-bigger picture, gain experience, and become better at what we do. I’m unquestionably better at this than when I started two years ago – and everyone benefits as a result.

But senior civil servants – and, frankly, Ministers – should heed his words. ‘Web stuff is still not being taken seriously enough. There’s been a lot of talk over the last four years of how more senior strategic web roles are inevitable, but in that time its been just talk. So there was no next move for me. I’ve also found my extra-curricular activities being scrutinised and discouraged in a way I hadn’t expected after it being benignly ignored for the first year or so.’

Government is rarely short of good people, of which Mr Gould – a good friend, and a great colleague – was unquestionably one. However, it’s never short of obstructive people who refuse to rock the boat, even when that boat is demonstrably about to capsize. Tom Steinberg talks about bringing computer-savvy people back into government; wouldn’t it be a good start to stop losing the ones you’ve already got?

Welcome (back) to the real world, mate. It’s much more fun out here. And you can actually get stuff done.
31 Dec 2008

technology

ccleaner, dropbox, launchy, linux, ubiquity, ubuntu, windowsxp

Reviving a slow XP machine
Lately, my trusty XP desktop has been grinding to a virtual halt. Things were getting so bad that I’d decided to trash the lot, and do a fresh install. But having made the decision, I got brave enough to do some radical / drastic spring-cleaning – sure, what did it matter if I borked it? I was going to reinstall anyway! – and it’s actually been enough to bring the thing back to life. Not quite as zippy as a box-fresh installation, but certainly back to acceptability.

A few tips I’d like to share from the experience:
- There really aren’t more than a handful of software applications you really, really need. I made a list of barely 20 things I absolutely had to have if I did a fresh install (and 6 of those were web browsers).
- CCleaner is a marvellous piece of freeware, which will wipe your Windows machine clean of all sorts of stuff that simply doesn’t need to be there. It also includes an ‘advanced’ (?) Registry Cleaner, which identified and sorted out hundreds (literally) of issues for me.
- One particular area of agony was the time it took for Windows to draw up the list of ‘All Programs’ under the Start button. As a workaround, I started using Launchy – which effectively puts a ‘command prompt’ inside Windows. Press Alt-Space, start typing the name of what you want, and it’ll present a list of suggestions. Pretty quickly, you’ll find the right programs are coming up when you type the first letter. It’s a remarkable timesaver, and so efficient I’m still using it, even after reviving the machine.
- On similar lines is the experimental Firefox addon, Ubiquity. As with Launchy, a ‘hotkey’ brings up a command line interface, where you type pre-determined commands to do online things. Some of the reviews have been glowing; personally, although it’s certainly clever, I didn’t find myself using it much. So as part of my spring-clean, I uninstalled it… and was amazed at the speed increase I saw in Firefox as a result. I can’t say for certain that Ubiquity was slowing things down; but there is mention of a known bug in the current version, which may have been causing my problems. I’ll be back (probably).
- There are so many good uses for a service like Dropbox: an online storage / backup / syncing service, with Windows, Mac and Linux clients, plus a pretty web interface. 2GB is free, 50GB costs $99/year. It’s very tempting.
And finally, one that won’t be at all contentious…
- Linux is ready, but the IT industry isn’t. I was beginning to think it’s time to finally ditch Windows. I’ve been tinkering with Linux on and off for 10 years; and there’s no doubt now that Ubuntu, Fedora or various other distributions are now up to scratch. Was this the moment to go Linux-first, with Windows as backup – be it dual-boot, or ‘virtual machine’? In the end, I bottled it. Partly because I’d revived the Windows installation, but mainly because there were going to be issues with many, perhaps most of my peripherals.I was able to find long, tortuous workarounds to make most (but importantly, not all) of my kit mostly work; but that’s not the point. I don’t have the time or energy to put up with lengthy, intricate installation processes, or accept limited functionality, when we know it would have been plug-and-play under Windows. True, there is a part of me that would fancy the challenge; and I dare say, for most hardcore Linux types, that challenge is (the main?) part of the attraction. But it’s too much to ask of mere mortals.Don’t get me wrong; I’m very pro-Linux in principle, and I actively want to make the switch – probably to Ubuntu, since you asked. But I need people like (quick glance round the room) Dell, Apple, Garmin and (ha!) Microsoft to catch up. Make your kit work with Linux, guys, out of the box – and we’ve got ourselves a revolution. In the meantime, I’ll have to satisfy myself with occasional playing in Sun’s VirtualBox.
19 Dec 2008

company, e-government

blogging, dfid, puffbox, redesign

DFID redesigned

This week saw the next phase in the incremental redesign of the Department For International Development‘s website. It’s a much airier, brighter look than before, and with a YouTube video front and centre, plus all those drop shadows, rounded corners and various JQuery effects, it feels bang up to date. There’s a new ‘top layer’ of public-friendly information, Fighting Poverty, which is very easy on the eye, without getting in the way of the more mundane operational stuff. They’ve struck an excellent balance, I think.

The changes to the parent site meant we had to revisit certain elements of the DFID Bloggers site, built and launched by Puffbox just a couple of months back; partly for visual consistency, but also because we’re feeding off the same CSS stylesheet. Everything’s more or less where it was before, but the colours have been brightened up a bit, and taking a lead from the parent site, we’re now optimised for 1024px-wide screens. We’ve also tweaked a few other things, but I doubt you’ll notice them.

(The parent site has repaid the compliment by giving front-page space to the Bloggers site – but before anyone mentions it: no, it isn’t automatically taking the latest item via RSS, they’re choosing which items they want to promote.)

On the Bloggers site at least, the switch on the night was remarkably pain-free: just a simple matter of changing from one WordPress theme to another, literally a single click and it’s done. I’ve always seen this as one of WordPress’s hidden strengths – and I’ve talked to one or two clients about making deliberate use of it. You can imagine a scenario where there are several versions of the same basic design, all stored as separate WP themes, for different situations and circumstances – as a crude example, a black-tinged ‘national mourning’ version. Deploying it would take seconds. Hey, can your big ugly CMS do that, I wonder?

The DFID team are taking an incremental approach to their web development – and good on them for it. There are further ‘structural changes and technical improvements’ planned for 2009, plus – all being well – some cool new functionality in the Bloggers site. Stay tuned.
16 Dec 2008

technology

bbc, digitalhome, ipod, wii

Home Of The Future at High St prices

Never has a nail been hit more squarely on its head than when Charles Arthur wrote his Guardian piece last week about how ‘The digital home hub is finally happening‘:

[Gates and Jobs’s] vision is coming true. Except that it’s not the computer they thought which is at the hub. It’s a rather different one that hadn’t even been considered at the time, using a technology that had only just begun to get traction. That would be the iPod Touch, and Wi-Fi.

At the very moment it popped up in my Twitter stream, I was completing the purchase of something I’ve been looking forward to for literally years: a digital audio solution for the bathroom, previously the only ‘quiet zone’ in the house. But after weeks of looking at expensive, high-end media-sharing solutions, such as the (albeit impressive) Logitech Squeezebox Duet, I’d decided on a much more modest (and ultimately, more powerful?) setup: a Sony iPod dock with DAB Radio (crucially, with external speakers) and an iPod Touch talking to my home wireless network. No PC at the heart of it; no need.

It gives me live digital radio, access to my music library (including downloaded podcasts), and BBC iPlayer radio/TV… with goodness knows what else to come, as Apple’s AppStore expands. All very modest kit that you’ll easily find on any High Street – but an outcome straight out of ‘Tomorrow’s World’.

I had a similar reaction when the BBC took us inside Bill Thompson’s ‘digital home’ last week: two Macs and an XBox 360 connected through a wireless network, beamed out via a low-end projector. All very well… but frankly, I think I get a better user experience from my Wii – connected to the internet via the home wireless setup, with BBC iPlayer delivering (almost) full-screen TV on demand on our (again, fairly modest) big flatscreen telly. No need for computer X to talk to computer Y here; all controlled without having to leave the sofa via Wiimote.

Charles reckons ‘almost 30%’ of homes have wireless networks; and the Wii is trouncing the competition again this Christmas. A lot of people are going to have all the kit they need to enjoy some digital living.
11 Dec 2008

company, e-government

android, api, iphone, mashup, puffbox, youtube

Puffbox's Project MyTube: hooray for APIs

A few days ago, I bought an iPod Touch; and I can finally understand the fuss. I didn’t really want it; I’m not short of portable media players, and my Android phone gave me a perfectly good touchscreen to play with. But I’m very excited about mobile-optimised web interfaces at the moment, and felt I needed an iPod/iPhone to do some proper testing (as opposed to educated guesswork).

I’ve been especially blown away by the quality of videos streamed from YouTube. For example, I’m a big ice hockey fan – and the NHL (the big league in North America) is kind enough to put full highlights of every game on YouTube. But as you can probably guess, a flying puck isn’t easy to see in a heavily pixellated non-HD video stream. It’s a completely different story on the iPod Touch – crystal clear.

But – unless I’ve missed it? – there’s no easy way in the built-in YouTube applications, either on the iPod or Android, to log into your YouTube account and see your various ‘subscriptions’. On the face of it, it’s an extraordinary omission. Subscriptions are effectively your personalised EPG, allowing you to cut through the chaos, and get to the content you want. Isn’t that exactly what you want/need? So I did it myself.

If you go to mytube.puffbox.co.uk, you’ll see an intro page with a dropdown list of various YouTube channels: these are being called in dynamically via Javascript, from the puffboxtv account on YouTube, courtesy of Google’s astonishingly comprehensive API. (I got the list of HMG YouTube channels from Steph’s digitalgovuk catalogue – ding!) When you choose a channel from the dropdown, it makes a further API call, drawing a list of the last 10 videos posted to that account, with upload dates and thumbnails. Click on a title, and you’ll see the clip description, plus an embedded player. On a normal browser, the clip will play on the page; on an iPhone/iPod or Android unit, it’ll play in the native YouTube app, full-screen. The ‘back’ button in the top left corner (not the browser back button!) returns you to the list of videos.

That’s pretty cool… but here’s the really clever bit. If you have made your YouTube subscriptions publicly visible, you can call your own favourite channels into the dropdown – go to http://mytube.puffbox.co.uk/?account=yourname and you should see a familiar list. I should stress, my site never holds any personal information: it’s all coming in dynamically from YouTube.

As with most of my experimental stuff, it comes with zero guarantees. There are rough edges, and it could be a little prettier. But here’s the important point: I knocked this together in 24 hours*, thanks principally to (a) Google’s wonderful API and (b) the free JQuery javascript library to process the responses.

Coincidentally, as I was putting the finishing touches to the site, I came across Charles Arthur’s piece in today’s Guardian about the Home Office crime mapping problems – which concluded thus:

The Free Our Data campaign thinks the practices outlined in the memo do not go far enough: what external developers especially are looking for is pure data feeds of events, rather than static maps… Ironically, the police’s efforts to meet the deadlines might be better aimed at producing those data feeds with time, location and crime form data which could then be used by external developers – who would be able to produce maps more quickly than in-house efforts.

I couldn’t agree more – and I hope my efforts over the last 24 hours prove the point. I’m amazed by how easy (relatively speaking) such things are becoming. The common thread across all the really successful web 2.0 properties is the availability of an API, allowing developers to work their own unique magic. As I’ve said before… Government needs to recognise this, and get in the API game. Not just as a ‘nice to have’, but as an absolute priority.

* 24 hours? Well, put it this way. It was working perfectly in Firefox, Safari (desktop and mobile), Chrome, Android… but not IE. It’s taken me the best part of a day to make it work in IE, and I still can’t really understand what I’ve done differently to finally make it work. Opera’s acting really strangely, but I’ve spent long enough playing with it for now.
8 Dec 2008

politics

conservativehome, conservatives, davidcameron, facebook

Tory Facebook campaign won few Friends

ConservativeHome blogger Tim Montgomerie posted a damning article over the weekend, condemning ‘waste, over-spending and poor revenue strategies’ at Conservative central office. One particular remark jumps out: ‘The Tory leadership did not fix the party’s finances during the good economic times and are now facing very difficult decisions as a consequence.’ Sound familiar?

Tim’s piece provides some inside intelligence about the success, or otherwise, of the big ‘be our friend‘ campaign earlier this year. ‘£500,000 was spent on newspaper and internet adverts earlier this year to launch a ‘Friends of the Conservatives’ scheme. Few Friends have been recruited and many believe that that money could have been much better spent. […] CCHQ are repressing the publication of membership data but it is feared that numbers have fallen by at least 17,000. I’ve tried raising these issues privately,’ he says subsequently in the comments, ‘but to zero effect.’

Elsewhere in the comments, one newly recruited supporter tells of his unpleasant experience when he tried to get involved locally; and when he signed up for the ‘friend’ scheme: ‘I got an email in reply thanking me for volunteering. Since then, nothing, zip, zilch, b*gger all. Not even an invitation to contribute to party funds.’

I’ve been trying to think of a clever conclusion – but, not for the first time, I can’t get past the big number. Half a million quid spent midway between general elections, ‘few recruits’, and a continuing overall fall in membership… at a time when forming the next government seemed (past tense, perhaps) a certainty?

Oh yeah… and it probably would have been wise for the Tories to ensure the various links to the Friendship campaign were properly redirected when they launched their new website. All the links I graciously gave them, even to key pages like ‘Get involved’, are now returning 404 errors.
5 Dec 2008

company, e-government, politics

news, parliament, puffbox, wordpress

Bong! Parliament goes WordPress

The Parliament web team have launched a new News site for the new parliamentary session – and hurrah, it’s done in WordPress.

I can’t really claim any credit for actually doing any of it, despite what you may have read elsewhere. The internal development team did a considerable amount of customisation, most of which won’t be immediately visible to the reader, before I ever came along. I didn’t do a lot more than pick holes in it for a day or so.

It’s definitely a ‘news site’ rather than a blog, and the layout sits comfortably alongside the likes of the BBC. It’s a brave move to commit to putting big photos on every story, but if it’s sustainable, it’ll pay dividends. There’s a little way to go as regards the editorial; but these are early days, and the direction is unquestionably the right one.

Their plan is to make heavy use of WordPress’s fantastic RSS functionality. There’s already a very detailed subject (category) taxonomy showing on the site; and of course, once everything’s tagged, it’s relatively easy to use category-specific RSS feeds to surface the headlines on other sites. Other departments might, for example, want to integrate into their own pages a list of Parliament’s latest news on their particular topics..?