Puffbox

Simon Dickson's gov-tech blog, active 2005-14. Because permalinks.

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  • 8 Oct 2008
    company, e-government, technology
    blogactionday, blogging, dfid, puffbox, simonwheatley, tonyparsons, wordpress

    DFID Bloggers: tales from the front line

    The latest Puffbox project gets a soft launch today, ahead of a formal (and hopefully high-profile) announcement next week. DFID Bloggers is a satellite site off the main Department for International Development website, and follows in the FCO’s footsteps of giving front-line staff a blog on which to talk about their work and experiences.

    In some respects, it was an obvious thing for DFID to do. Their work isn’t generally seen by the UK taxpayers who fund it. By definition, they operate in exotic and/or difficult locations, and have powerful stories to tell. They saw the value in putting some human faces on it all; and in opening lines of communication with anyone worldwide with something to contribute. The Foreign Office had already set a helpful precedent: my brief was effectively ‘can we have what they’ve got, please?’

    Using WordPress was, of course, a given; but perhaps surprisingly, I took the decision early on to use the standard version, rather than MU (Multi User). Everyone is effectively writing to the same ‘group blog’, allowing us to aggregate and consolidate the presentation (eg on the homepage, and in the main RSS feed). But the WordPress approach to output templates allows us to give each blogger a personal homepage, with a fuller biography, a filtered RSS feed and an archive of posts. The best of both worlds, if you like – with fewer concerns about the speed of updates and the compatibility of plugins.

    All the standard blog functionality is in there, plus a few things you won’t have seen. The homepage shows the latest post for each ‘active’ blogger; when they haven’t written something for a fixed number of days, they’ll automatically drop down into an ‘archive’ list. There’s some customisation of the standard WordPress user profile, adding a new ‘job title’ (ie short biography) field, and incorporating Google Map functionality, for the bloggers to pinpoint their location. This geo-data gets aggregated into a Bloggers Map page, with the popup ‘speech bubbles’ showing a summary user profile, including a link to their latest blog entry.

    I can’t say how pleased I am with the results. I’ve been collaborating with a couple of new contacts – my near-neighbour Tony Parsons on the design side, and Simon Wheatley (who I met at WordCamp) on the technical stuff that was beyond me. Both have been truly brilliant. And I have to say, the DFID guys have been fabulous too – giving me all the freedom I could ask for. It’s been a perfect combination, and I think it shows in the site.

    In the spirit of open source, Simon W has released the custom WordPress plugins to the world via wordpress.org. In reality, you’ll only be interested in them if you’re wanting to build a carbon-copy site; but they are now ‘out there’, and you’re welcome to them.

    I’ve also been working with Shane McCracken and his Gallomanor team (including Dave Briggs and Griff Wigley), who have been tasked with training the DFID volunteers in the art of blogging. Judging by the initial posts I’ve been reading, they’ve done a great job. I’m sure they will tell their own stories in due course.

    Quite honestly, I think it’s the best thing Puffbox has yet produced. Great design, great functionality on front and back end, and a client committed to doing it right. With so many great stories and pictures out there, I hope it can have a big impact.

    And by the way… it’s no coincidence that the site is launching just ahead of Blog Action Day next Wednesday (15 October), when bloggers have been asked to write something about poverty and development issues.

  • 7 Oct 2008
    Uncategorised
    blogging, davidmiliband, foreignoffice, jimmurphy, pressoffice, scotlandoffice

    Scottish Sec Murphy to keep 'blogging'

    Well, here’s a first. Government press officers haven’t been the most enthused by new media. I’m told that’s changing, slowly but surely. But it’s quite startling to see a press office announcing a blog which hasn’t even been launched yet – and even better, syndicating the content via press release!

    Clearly the Scotland Office are pretty excited. They sent out new secretary of state Jim Murphy’s first post from his new blog, without mentioning that the blog didn’t exist yet, or even the address it would occupy when it did finally launch. Ian Cuddy managed to glean that: ‘It will be going on the Scotland office website in a more conventional blog format … once we’ve got one or two technical things ironed out.’ Which came as some relief to those of us who feared this might be an attempt to blog by press release alone. What a concept.

    The ‘blog’ is now live on the Scotland Office site: but ominously, it looks like a standard web page. No RSS feeds, no comments, no tags, nothing that would fit the de facto definition of a blog. But it’s a start, I suppose. To their great credit, they’ve got it into WordPress relatively quickly. Comments, feeds, the whole lot are now available, and it slots seamlessly into the existing corporate site. Makes you wonder why they didn’t just do that in the first place.

    It’s been very interesting to watch how Jim Murphy has warmed to blogging. He started in September 2007, as the Foreign Office launched their ambitious multi-author approach. My understanding at the time was that he had to be persuaded to do it: with the EU Constitution/Treaty argument at its height, a blog was seen as a good thing to do. The FCO project is generally recognised as a success, with Murphy’s own blog being singled out for particular attention: an impressive following, and at least one instance where a reader comment affected subsequent policy. Shortly afterwards (I think), Murphy started blogging on his own personal website.

    Had he wanted one, the move up to Cabinet level would have been an excuse to stop. Greater responsibility, no existing platform, etc. So it’s good to see his desire to continue – and you have to assume, it was high on his priority list when he arrived. He tells us (via that press release):

    When I was Minister for Europe I had a regular blog. I found it a useful way of letting people know what was going on in Europe, and I got a lot of good feedback. Now I’m Secretary of State for Scotland I’m going to carry on blogging and I look forward to having a dialogue about the really important issues that face our country.

    It’s very much the same challenge: emotional discussions about matters of national sovereignty. And by vowing to keep blogging, it’s probably the best signal we’ll get that it was felt to have been a valuable use of his time. There are, of course, quite a few parallels here with David Miliband who kept up his blogging through two reshuffles (ODPM to Defra to FCO), all the way to the Cabinet table.

    And while we’re on the subject of people with multiple blogs… I note that James Barbour, press secretary at the British Embassy in Moscow, and an occasional visitor to these parts, now has an official blog on the Foreign Office platform, to go alongside his personal blog outside. I asked him via Twitter how he was planning to juggle the two: his honest reply comes on a post on his personal blog: ‘I’m not entirely sure myself, Simon, but I’m going to try.’ You can’t ask any more. Good luck sir.

  • 6 Oct 2008
    e-government, politics
    reshuffle, tomwatson

    Reshuffle junior moves

    Please, please, can we not have reshuffles on a Friday? The Cabinet positions were all confirmed by the end of the day… but the junior moves were certainly happening late into Friday evening, and one assumes, over the weekend. And whilst I’m sure a few government webbies were grateful for the weekend overtime, it does leave us in a situation where government websites left, right and centre are out of date – some more visibly than others.

    I’m aware of two changes of interest to the blogosphere. Margaret Hodge, whose blog I only discovered the other week, will no longer be writing anything at all – having reportedly taken compassionate leave from her DCMS job to care for her sick husband, reportedly to return next year (?). And Tom Harris lost his junior position at Transport – breaking the news on his blog, naturally.

    (Update: I’ve seen several suggestions that Tom H may have lost his position because of his blog; equally, there are numerous comments on the blog lamenting his loss. Tom picks out one particular comment, which is especially telling.)

    I’m reliably informed that Tom Watson remains at the Cabinet Office, but has also been given a (party?) campaigning role. Details, though, are sketchy at best.

    (Further update: Tom has now confirmed that he’s staying, and is happy to do so. ‘I’ve got some audacious plans for the digital engagement agenda,’ he writes. ‘It’s time to get people moving.’ Hmm, intriguing.)

    It’ll be very interesting to see how it all pans out. The Guardian’s list is the most comprehensive I’ve seen so far (and yes, that does reflect badly on HMG). It’s immediately striking how many junior ministers are joint appointments across departments – perhaps most intriguingly Phil Woolas, whose role spans the Treasury and Home Office (where he’ll be immigration minister).

  • 3 Oct 2008
    e-government, politics
    ofcom, reshuffle, stephencarter

    Of note in the reshuffle…

    There’s plenty to say about today’s Cabinet reshuffle… and, frankly, plenty of other places to read it.

    But of particular interest to this blog and this blogger, I note the move of Stephen Carter from his Downing Street strategy job to the House of Lords, where he will be the Minister for technology, telecoms and broadcasting. It’s being reported in some circles that this is a ‘soft landing’ after ‘no discernible successes’. It’s certainly a return to pastures old: Carter was the first chief executive of Ofcom, the regulator of telecoms and broadcasting.

    I’m also hearing rumours about another change in the junior ministerial ranks, of even greater interest to us lot… which I’ll cover if/when it happens.

    PS: Interesting to see the BBC’s ‘snaps’ (Twitter?) -style coverage of the day’s proceedings doing so well in their ‘most read pages’ ranking earlier in the day. They’re taking a leaf out of the Sport site’s use of ‘live text coverage’ on a Saturday afternoon… and it worked well. When there was something to say, that is. Similar snappy style on most of the big news sites – Sky , Guardian, various others.

    PPS: I see the Department of Energy and Climate Change have got their new domain all sorted out before close of play: decc.gov.uk Still DEFRA nameservers though… 🙂

  • 1 Oct 2008
    politics
    conservatives

    New Tory site completes the set

    There are quite a few reasons to warm to the new Conservatives.com site. A refreshing colour palette; well-executed content tabs; a good solid navbar along the top; and most importantly, lots of human faces. The source code drops all the right names: Flash, Amazon web services, JQuery, Lightbox, and so on. But the apparent obsession with iPod-style ‘coverflow’ effects seems a bit over the top: I can just about forgive the Photo Gallery, but as an entry to the Policy section, it’s just unnecessary glitz.

    I must admit, I expected to see much more David Cameron across the site – given his unarguable skills in front of camera, and the relative anonymity of the rest of his front bench. Webcameron is still a live project, and gets a tab on the homepage, but it isn’t – currently – opened by default. Today’s ‘news’ section includes one Cameron pic, plus the faces of two Party spokespeople; but the headlines don’t name them, there’s no room for a summary, and frankly I don’t immediately recognise them. (Their names are in the ALT tags, but I’m not sure that’s much help.) Yet the Ordinary Members in the Wall get an on-page namecheck… curious.

    The handling of the local angle is also a bit of a surprise. There’s no ‘enter your postcode’ box on the homepage; instead, clicking the ‘Where you live‘ link in the primary nav takes you to a regional map of the UK (rendered, again unnecessarily in Flash) – and thence to a region homepage. This might be a conscious move ahead of next year’s European elections, but it still feels odd: does anybody actually identify with their region? When you get there, there’s rarely a strong connection between the content and the region – and the postcode search, when you finally find it, doesn’t work at all. Hey, at least Labour’s lookup worked.

    There’s been a lot of attention on The Blue Blog: the site’s new group blog, featuring posts from Cameron, fellow front-benchers, and other party people. It’s lacking some obvious functions – eg author by author RSS feeds – but it seems to work well, and it’s a smart move to tie the categorisation into the site’s main thematic classification, even though most topics aren’t being used yet. To comment, you have to be signed up to the site: understandable I suppose, but still a disappointment. Comparison with ConservativeHome will be inevitable, and it’ll be interesting to see what relationship develops (if any) between them.

    And as for the Wall of supporters… hmm. The homepage snapshot is good, with deliberate echoes of Facebook, and they’ve clearly given some thought to the Wall page itself. But I’m not sure it works (yet): the clips are either too slick (scripted?), or too rough. At least they’re short and snappy.

    Overall, I think I like it. There’s plenty of content, and it’s generally well structured. The design is excellent, but the Flash stuff goes too far. The steps into the social side are welcome, but I find myself a bit disappointed at the micro level: the new LibDems site feels like it’s giving a much better view of local activities and individuals.

  • 23 Sep 2008
    politics
    labourparty

    Labour: new website, same old story

    Conference season is as good a time as any to refresh a political party website. The LibDems did it last week; this week it’s Labour’s turn; and we’re already hearing details of a new Tory site for next week.

    So is this finally the recognition of Labour’s previous online under-performance? Er, no it’s not. It’s bright, it’s red, and it seems (finally!) to have settled on a consistent logo and typeface. The homepage concentrates on latest news and ‘calls to action’. There’s a box of ‘local news’, and a feed from its Labourspace social network. All good stuff in theory, but the execution – editorially and technically – is frankly awful.

    Let’s look at the news side first. Look at the appalling use of headline and (remarkably limited) summary space:

    So in the week of Labour’s big showpiece public event, with a lovely stage set and lectern and everything, we get a series of ultra-boring file photos. Headlines which tell us precisely nothing that we hadn’t already guessed. And – unbelievably! – nine word summaries, which repeat the anodyne headlines, word for word. (The ‘Happy Mondays’ reference is an honourable exception, especially given the conference venue.)

    And to make matters worse… the site’s RSS feed repeats exactly the same content. Even if someone took a design decision that short summaries were cool, why on earth wouldn’t Labour be putting out full-text RSS? It’s not as if they need to attract eyeballs to the site to satisfy advertisers. (It doesn’t validate, either.)

    The ‘local Labour news’ is getting its headlines randomly from local Party sites -most, or possibly all, built on the Party’s official web platform, provided by TangentLabs. Except, more often than not, something doesn’t quite work. Quite often, I’m seeing stories with no summary. This shouldn’t be happening on a high-profile homepage; and certainly not if it’s sites created by the same company.

    And as for the ‘call to action’ stuff? OK, let’s give it a try. I enter my postcode under ‘EVENTS NEAR ME’ – and get zero events in return. I enter my postcode under ‘LABOUR IN YOUR AREA’ – and it tells me where I live, and who’s standing in next year’s European elections.  No mention of any local Labour Party. There’s a tantalising reference to ‘Area Map’… but no map. I enter my postcode under VOLUNTEER – and it gives me a lengthy form to fill in, with (mercifully, at least) my postcode pre-entered.

    To be honest, I can’t face digging any deeper. The site simply doesn’t look finished.

  • 23 Sep 2008
    Uncategorised
    printer

    Too cheap to repair

    I think I need a new printer. The Canon colour A3 inkjet I’ve had for the last year and a little bit gave up this morning. First it was the paper jams, then the print head refused to budge, now it makes a rather aggressive clicking sound. I spoke to two Canon helplines: they were very courteous, and quick to tell me the answer I needed. But it wasn’t really the answer I wanted – ‘chuck it away’.

    Something’s clearly wrong with it. It’s more than I can fix myself, but I’m sure someone competent could sort it out. But when did you last see a repair shop in your local High Street? And whilst Canon very kindly offered to send someone out, there’s a £100 call-out fee, with spares on top. For a printer worth maybe £150? It just isn’t worth it. The harsh economic reality is that my printer is going to the local dump. My conscience is only barely soothed by the fact that it’ll be WEEE recycled.

    There’s always been a threshold at which things become too cheap to repair. But I’m a bit taken aback by the level we’ve now reached.

    A quick bit of web research leads me to a Dell colour laser printer, for under £120. That’s an amazing price, for something which cost £thousands not so long ago. I’ve never had a problem with Dell peripherals, so that’s looking like the most likely option. Unless anyone can advise me of (a) somewhere in Berkshire where I can get a printer fixed; or (b) a better printer deal out there.

  • 22 Sep 2008
    e-government, politics
    fabiansociety, labourhome, labourparty, liberalconspiracy

    Talking '2.0' at the Labour conference

    There’s a slightly odd atmosphere in Manchester, and I don’t just mean the sunny weather.

    The Fabians' fringe meeting at Manchester Town Hall
    The Fabians' fringe meeting at Manchester Town Hall

    I’m paying a flying visit, to sit in on a fringe meeting at the Labour conference, to talk about ‘web 2.0’, blogs and all that. Just round the corner from the Town Hall is the main conference venue, surrounded by a ring of steel. It makes the countless ‘welcome’ signs seem a bit insincere. We’re here to talk about using new media to bring the public into politics; meanwhile, outside, the steel barricades and patrolling policemen ensure the public don’t get too close.

    I consciously claim the seat in the very back corner of the room: the fringe of the fringe, if you like. I’m here partly out of personal curiosity, partly for business development. I’m not a Labour member; and in my work activity, I’ve always been deliberately apolitical. I work for the government, not the politicians. A meaningful distinction? I guess we’ll find out soon enough.

    On the panel we have Liberal Conspiracy‘s Sunny Hundal, and Mark Hanson from LabourHome – representing arguably the two leading leftie blogs, but neither of which exists to promote a Labour message to the electorate. Derek Draper represents party HQ, and the FT’s Jim Pickard covers the view from the Lobby. A few familiar faces in the rather modest audience, and it must be said, a few notable absentees. Very few laptops on show, and as it turned out, almost no mention of technology (per se) all afternoon.

    Thanks, Sky News

    Derek Draper’s opening remarks set the scene. Labour came to power in 1997 courtesy (largely) of a ‘command and control’ approach to media. But on the internet, you simply can’t control the message.

    Recognising this new reality would win the party increased respect, credibility and engagement. But a Party that was serious about winning elections would have to be disciplined in its communications – a tactful reference to the week’s front-page story in the Independent about the grassroots demanding Brown should go, based on an unscientific LabourHome poll. (Followed soon after, it must be added, by a much less tactful and more colourful reference to the same.)

    From the floor, David Lammy cemented his visionary credentials, saying the old Labour structures simply wouldn’t cut it in the 21st century, and wondering how to engage the younger crowd who took leftie positions on ‘progressive’ causes, but didn’t identify with Labour. He was backed up by Fabian chief Sunder Katwala, asking what exactly Labour’s previous ‘big engagement exercises’ had achieved.

    Then, from the back row, blogging MP Tom Harris brought things into sharp focus – basically, could Labour ‘do a ConservativeHome’? It was a point I picked up myself, when handed the mic. The meeting framed Labour’s problem quite nicely, I felt. LabourHome isn’t trying to be ConservativeHome, but comparison is inevitable, and is inevitably unfavourable. It wants to be an open forum for frank debate within the party, not a platform for pushing its official messages. Meanwhile, Sunny Hundal sees Liberal Conspiracy’s mission as undermining the Tories, without building up Labour (or the LibDems, or the Greens…) – with the risk, surely, that politics as a whole will be pulled downwards.

    With no disrespect to the many valiant amateurs, in the room and on the web, there’s nobody of sufficient prominence taking on the Dales and Montgomeries, and fighting Labour’s corner. And besides, the problem goes way beyond who’s writing what on which blogs. Communication strategy may be the symptom, rather than the illness.

    Even in a few short hours in Manchester, I sensed an air of fatalism. One way or the other, they know the next General Election will be pivotal for the Labour Party. If they don’t reinvent now, they will have to reinvent later. Significant people are asking significant questions, but it may all be too late.

    Other write-ups, when/if I find them:

    • Sunder Katwala at the Fabians’ new Next Left blog (with more swear words than I took down in my own notes).
    • Tom Harris MP liveblogging (well, kinda). I’m inclined to agree: Draper was definitely good value. But was it ‘well attended’? It makes me wonder how many empty seats you get at other fringe events.
  • 18 Sep 2008
    e-government

    Success for gov.uk at CIPR awards

    A few notable successes for UK e-government at the Chartered Institute of Public Relations awards earlier this week.

    The Parole Board won the title of best website, with the citation calling it a ‘tribute to open communications [which] has received widespread praise from the industry as well as from its victim and offender audiences.’ Designed by ECRU, it’s actually a fairly modest site: the Board’s own press release quotes unspectacular traffic figures of 275,000 page views and 115,000 visits between January and August 2008. And whilst it’s unquestionably pretty and well laid-out, there’s nothing especially exciting about it: no social tech, no RSS even. It just does what it does, but does it well. The plain-English writing is particularly impressive.

    And excitingly, there was actually a government winner in the Social Media category too – RAF senior aircraftsman Paul Goodfellow‘s video diary from Afghanistan on YouTube, on behalf of RAF recruitment. ‘With some videos achieving tens of thousands of views, the content proved to be compelling fodder for online and offline mainstream media publications,’ said CIPR.

    In local gov, there were awards for Hull City Council’s ‘Slavery – Unfinished Business’ campaign, recognising the contribution of local man William Wilberforce; Westminster’s quarterly tracker survey of public opinion; Tyne & Wear Fire and Rescue Service’s fireworks campaign; Colchester’s quarterly print magazine; Gloucestershire’s guide to flooding; and a second successive award for Devon County Council’s ‘InTouch’ email service to elected representatives and parish magazine editors (again, a modest audience of 530).

    Plenty of other local and national nominees too; see the full lists in the event brochure, including details of the rather fabulous menu at the Hilton Park Lane event.

  • 18 Sep 2008
    e-government
    directgov

    Directgov's £15m ad budget

    COI has announced details of the bidding process for the contract to promote Directgov. Four agencies are on the shortlist – Chick Smith Trott (incumbents), Miles Calcraft Briginshaw Duffy, Clemmow Hornby Inge and Farm. Now folks, remember, these are advertising agencies: don’t click those links unless you’re ready for a full-on Flash assault.

    And what’ll it cost? The contract ‘is expected to last two to three years with a budget of up to £15m.’

    Directgov currently receives approximately ten million visits per month. Already.

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